Privacy Policy

Last updated: March 23, 2026

1. Introduction

PromotiAI ("we", "us", or "our") operates the PromotiAI AI-powered marketing automation platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, including our website, mobile applications, and any related services.

By using our Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account or register for our Service
• Subscribe to our newsletter or marketing communications
• Contact us for customer support
• Participate in surveys, contests, or promotions

This information may include:

• Name and contact information (email address, phone number)
• Company name and business information
• Payment and billing information
• Profile information and preferences
• Communications with our support team

2.2 Marketing and Social Platform Data

When you connect your social media and advertising accounts (Facebook, Instagram, Google Ads, YouTube, X/Twitter, LinkedIn, TikTok) to our platform, we access and collect:

• Social media account profiles, pages, and channel information
• Advertising campaign data, ad creatives, and performance metrics
• Audience and targeting information
• Creative assets (images, videos, ad copy)
• Campaign budgets, spending data, and billing information from ad platforms
• Analytics, conversion tracking, and engagement data
• Page insights, follower counts, and content performance

The specific data accessed depends on the OAuth permissions (scopes) you grant during the connection process. Each platform connection requests only the permissions necessary to provide our services, including:

• Publishing permissions — to post content and publish ads on your behalf
• Read permissions — to retrieve performance data, analytics, and account information
• Ad management permissions — to create, modify, and optimize advertising campaigns

2.3 Usage Data

We automatically collect information about how you use our Service, including:

• Device information (IP address, browser type, operating system)
• Usage patterns and feature interactions
• Log files and error reports
• Cookies and similar tracking technologies
• Referral sources and website navigation

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Provide, operate, and maintain our AI marketing platform
• Generate and optimize marketing campaigns using AI
• Create and schedule social media content
• Analyze marketing performance and provide insights
• Process payments and manage subscriptions

3.2 AI and Machine Learning

• Train and improve our AI algorithms and models
• Personalize content and campaign recommendations
• Automate marketing tasks and optimization
• Analyze user behavior to enhance AI performance

3.3 Communication and Support

• Respond to customer inquiries and provide support
• Send service-related notifications and updates
• Deliver marketing communications (with your consent)
• Conduct surveys and gather feedback

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Third-Party Platform Integrations

With your explicit consent (granted when you connect an account), we share data with and take actions on the following connected platforms:

• Facebook / Meta — Publishing posts to Pages, creating and managing ad campaigns, reading page insights and ad performance
• Instagram Business — Publishing content, managing comments, accessing audience insights
• Google Ads — Creating and managing ad campaigns, setting budgets, reading performance data
• YouTube — Uploading videos, reading channel analytics and subscriber data
• X (Twitter) — Publishing tweets, reading engagement data and user information
• LinkedIn — Publishing professional content and social posts
• TikTok — Publishing videos and accessing content performance data

You can revoke platform access at any time through your dashboard settings or directly through the third-party platform. Revoking access stops future data sharing but does not delete data already collected.

4.2 Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including cloud hosting, payment processing, and analytics services.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety.

5. Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for data transmission
• Secure cloud storage with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Multi-factor authentication and access logging

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Marketing campaign data is typically retained for up to 3 years for performance analysis and AI training purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of data processing

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our Service.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: